CEO Marion van Happen 100 days on board: "What an energy in this club!"
CEO Marion van Happen' s first 100 days at HeadFirst Group are over! In her own words, the time has flown by. She got to know hundreds of entrepreneurial colleagues, met clients, suppliers and professionals, talked to stakeholders in politics, industry organizations and had the first press moments. Her most important experiences and steps taken? She shares them based on the three core values of our organization.
1. Connecting people
"I started the day after the opening of our new state-of-the-art, energy-neutral headquarters in Hoofddorp. We celebrated this grandly in our own in-house theater! How wonderful also to see the face-to-face interaction between all colleagues. We have now found a balance between working at home and in the office. But 'connecting people' also stands for our core task: connecting professionals and clients. In this time of scarcity in the labor market - which, based on labor force figures, will continue for years to come - we fulfill a rewarding role: helping organizations find high-skilled professionals."
2. Learn every day
"Every day a little better, that's the vision. There are certainly things that could be improved in the organization, but above all I have seen good things and enthusiastic colleagues. To lay the foundation for further growth, I introduced the Lean methodology to improve processes. Starting with our contracting and finance process. We are progressing rapidly with the development of our platform, deployment of AI and data maturity. This allows colleagues to add more "touch" to our tech processes, makes colleague functions even more enjoyable, and makes clients, vendors and professionals happy. Finding the perfect balance between tech and touch, that's my goal. In addition, we are going to work structurally on innovation with a growth board, for example, continuously taking our Professionals & Partners services to a higher level and further rolling out our Total Talent Management proposition."
3. Customer first
"When I came in, there was already a clear strategy to 2025, which I fully endorse. Yet it is in my nature to test that strategy against the current image that clients, suppliers and professionals have of us and how they see the future with us. That helps to achieve perfection in our services. The study is now underway with an external partner. Meanwhile, I have started talking to clients myself and invited suppliers to our office. It makes me happy what I get back from that in valuable feedback: we are a reliable and creative partner, with whom they see a bright future. And then in the meantime we are working on new, innovative services: soon first for the thousands of professionals and suppliers in our network and later this year we will present a smart matching solution for medium-sized clients, based on our platform that we are providing with a new UX."
HeadFirst Group has embraced Marion, when will you follow?