At the Servicedesk of HeadFirst Group, people work every day with great pleasure and dedication to support our clients as well as possible. But what makes working at the Servicedesk so special? Hein de Rooi, team leader of the Servicedesk, and Marian van Duijn, an experienced team member who has been working at HeadFirst Group for over 21 years, tell you more. 

The hub of the organization

The Servicedesk is more than just a department; it is the hub of our organization. As the first point of contact for clients and colleagues, the Servicedesk plays a crucial role in the functioning of HeadFirst Group. Hein says: "Our team has a very central role in the organization. Every day questions come in about almost everything that happens at Headfirst, we take care of quick follow-up of these questions and problems. This makes our work not only essential, but also very dynamic."

Marian adds: "Because we are so closely involved in various processes within the company, we really feel the impact of our work. We get a lot of what is going on and are often the first to notice when something changes. That gives our work an extra dimension and ensures that we always stay sharp and involved."

A team with a mission

Hein, who has led the team since December 2020, says, "My role is mainly about facilitating the team so that they can do their job as well as possible. It's about making sure the working conditions are optimal, so that everyone can fully focus on the customers." Marian adds: "The most important thing is that we are well matched as a team. We often work with a small team, and then it's important that you can rely on each other. That makes our work dynamic and challenging, but also a lot of fun."

A dynamic work environment

Marian talks about her long career at HeadFirst Group and how the organization has changed over the years, "When I started, we were a much smaller organization. Since then we have grown considerably and that brings new challenges. But that is precisely what makes it so interesting. There is always something new to learn and discover." Hein emphasizes the variety in the work: "The nice thing about the Service Desk is that you have to deal with all kinds of different questions. No day is the same, and you constantly have to switch gears and think creatively to find solutions."

A close-knit team

Working at the Service Desk requires good cooperation and communication within the team. Hein explains: "We have a close-knit team where everyone gets the space to voice their opinions. We appreciate it when team members come up with new ideas and actively think about how we can do things better. That keeps us on our toes and ensures that we continue to grow as a team."

Challenges and highlights

Of course, there are challenges, too. "Sometimes it's busy, and then you really have to put your shoulders to the wheel as a team," says Marian. "But that also gives a lot of satisfaction. When we look back at the end of a busy day and see that together we were able to help so many customers well, it really feels like a victory."

Hein adds, "The best thing about this work is that you can really make a difference. Whether it's a customer helping you with a simple question or someone who is really frustrated and not getting anywhere, it gives a good feeling when you can help someone further and that person hangs up the phone satisfied."

Why work at HeadFirst Group's Servicedesk?

When asked what makes working at HeadFirst Group's Service Desk so much fun, Marian replied, "The contact with people and the variation in the work make every day different. In addition, the atmosphere within our team is just really good. We have fun together, but also work hard to achieve our goals."

Hein concludes, "If you like a dynamic work environment where no day is the same, and you enjoy helping people, HeadFirst Group's Service Desk is the perfect place for you."