Sam was developed in cooperation with Scotty Technologies. Over the past period Sam has been trained to become more intelligent and able to answer the most frequently asked questions, in both Dutch and English. We are going to further feed Sam with information on other topics, so that wider deployment becomes possible. Both internal and external applications will be investigated and where there is added value Sam will be introduced in phases.

Embrace technology
With the entry of Sam, we took an important step towards becoming a platform organization, with a perfect balance between tech and touch. In the past year, we have done much more to achieve this, such as accelerating Robotic Process Automation (RPA) to robotize labor-intensive processes with many repetitive tasks and setting up a central service desk to record incoming contacts. In addition, we have invested heavily in the development of our platform, technology, security and user experience to optimize our core processes. Among other things, this has already led to a spot on the exclusive list "Soonicorn Club of the Netherlands Tech 2022.