Customer Service Representative – Hoofddorp

Make an impact as a Customer Service Representative at HeadFirst Group in Hoofddorp

Do you get energy from helping people, solving problems, and bringing clarity to a dynamic environment? Would you like to work as a customer service representative/customer support representative within a professional organization in Hoofddorp?

As a Customer Service Representative at HeadFirst Group, you are the point of contact for colleagues, suppliers, professionals, and clients. In this customer support/service desk role, you ensure that questions are handled and followed up on quickly, carefully, and in a service-oriented manner.

You will be working at the intersection of technology and personal contact within a leading HR tech organization. In this support role, you will combine service orientation with structure and overview, contributing daily to the smooth running of our services.

Your impact at HeadFirst Group

In this role as a support employee, you make a difference every day by truly helping people. You are the listening ear within our service desk and the link between different parties and systems.

Your meticulous approach ensures that processes run smoothly and that colleagues, suppliers, and clients know where they stand.

You identify recurring questions and bottlenecks within our customer service and support processes and actively share these with the team. In this way, you not only contribute to optimal service, but also to the further professionalization of our services.

What will you be doing as a customer service representative?

• Responding to questions from suppliers, professionals, and clients, both by telephone and in writing;

• Ensuring correct, timely, and complete follow-up of reports and requests;

• Registering, monitoring, and tracking reports in our systems and platforms;

• Supporting colleagues with operational and administrative issues;

• Scheduling appointments, setting out actions, and monitoring progress;

• Identifying opportunities for improvement and recurring questions within the support processes;

• Liaise with internal specialists, such as contract and finance colleagues, to ensure questions are directed to the right place.

You will work closely with colleagues such as partner managers, recruitment consultants, and other specialists within HeadFirst Group.

About HeadFirst Group

HeadFirst Group is a leading HR tech service provider that supports organizations in deploying and managing external talent. Every day, we help thousands of professionals and clients with smart technology and personalized services. Our strength lies in tech enables touch: innovative platforms combined with committed colleagues.

Working at HeadFirst Group means working in an open and accessible environment where collaboration, learning, and initiative are key. You will be given the space to contribute ideas, develop yourself, and make a real impact on our services.