VMS Operations Technology Specialist

The US VMS Operations Technology Specialist serves as the configuration lead on various projects, including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology aligns with the business requirements of new and existing customers. The scope of this position includes, but is not limited to, requirements gathering, test script development, progress tracking, and taking ownership of the steps required to resolve issues.

Additional responsibilities include:

§ Provide Tier 2 support to MSP clients and program office teams

§ Use a variety of Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, VNDLY, Coupa, etc.

§ Collect, review, and import data from flat files into the VMS; audit the output data and resolve errors as needed

§ Evaluate operational processes and procedures, identifying areas for improvement

§ Assist with other duties as assigned by the US VMS Operations Manager

Quality Requirements:

§ Support MSP quality initiatives by managing all Program Change Requests (PCRs) in accordance with MSP-defined procedures and SLAs

§ Initiate, recommend, and implement solutions through designated channels

§ Verify the successful implementation of solutions

Ability to:

· Follow written and verbal instructions as provided

· Communicate clearly through excellent written and verbal communication

· Solve problems and present conceptual information, including data analysis, to all levels of internal and external management

· Work with members of the MSP cross-functional team

Other:

· Strong analytical skills

· Creative problem-solving skills

· Exceptional customer service skills

· Desire to learn and develop technical skills

Required Experience:

§ Staffing, MSP, and/or contingent workforce

§ Vendor Management Systems

§ Intermediate proficiency with the Microsoft Office Suite, primarily Word and Excel, or a willingness and commitment to achieve that level of proficiency (or higher)

§ At least 2 years of customer service experience

Required Education:

• Bachelor's degree strongly preferred