Account Manager, Public Domain

The role

As a Strategic Account Manager for the Public Sector at HeadFirst Group, you will be responsible for strategic collaboration with our partners in the public sector. You will operate in a complex environment involving multiple stakeholders, clear hiring frameworks, and high standards for compliance and quality.

You are not only a relationship manager, but also the director of our services

You align client objectives with our solutions and ensure that our services demonstrably contribute to performance, quality, and continuity

The Account Manager operates at a strategic level within complex staffing arrangements for key accounts. He or she focuses on long-term partnerships, commercial growth, compliance, and innovation in workforce solutions.

• Developing and implementing key account and customer strategies.

• Advising clients on external staffing strategies and market trends;

• Contributing to proposals, tenders, and business development;

• Contribute to strategy development within the sector;

Your impact

You ensure that customers are not only satisfied, but actually perform better

You:

• Focuses on retention and controlled growth within existing accounts 

• Strengthens relationships at the operational, tactical, and, where necessary, strategic levels 

• Identifies opportunities for improvement in processes, collaboration, and the use of external talent 

• Translates customer needs into concrete solutions within MSP and brokerage services 

• Ensures that internal teams are optimally aligned with customer needs 

• Provides visibility into performance and actively manages KPIs and SLAs 

Success in this role means that your client sees you as an extension of the organization

Responsibilities

• Ultimately responsible for your accounts in the public domain 

• Primary point of contact for customers and internal stakeholders at the strategic level 

• Managing and coordinating recruitment, customer service, and contract management 

• Monitoring and improving performance based on KPIs, SLAs, and customer satisfaction 

• Preparing and conducting evaluations and business reviews 

About HeadFirst Group

HeadFirst Group is a leading HR tech service provider in the staffing market

Through our platform, we connect organizations with more than 30,000 professionals and help them manage their external workforce effectively

In the public sector, we help organizations operate in a compliant, scalable, and data-driven manner within complex staffing structures

We combine technology, data, and services to deliver lasting value

What to Expect

• A role that truly shapes customer relationships and service delivery 

• Working at the intersection of business, operations, and strategy 

• Collaboration with specialized teams in recruitment and MSP 

• An organization where ownership and initiative are expected and valued