Program Manager – Global Workforce Solutions

Program Manager – Global Workforce Solutions 

Location: Hoofddorp / UK / US / Remote 

Design and implement global workforce solutions, establish scalable standards, and drive international transformation. 

Are you an experienced Program Manager with deep, hands-on expertise in Recruitment MSP, contingent workforce, and workforce solutions? Do you understand how MSP models, supplier ecosystems, workforce technology, and service delivery models work in practice—and can you use that expertise to shape a global approach? 

We are looking for someone who can challenge our current approach with credible market insight, define what success looks like, and translate that expertise into a scalable global model. 

As Program Manager – Global Workforce Solutions, you will help define and implement the global standard for our workforce solutions portfolio. Working closely with CBO (Central Business Office) portfolio and service owners, subject matter experts, and regional teams, you will translate strategy, market expertise, and best practices into scalable operating models, standards, and implementation programs. 

Your role lies at the intersection of MSP/workforce solutions expertise and global program management. Rather than managing day-to-day MSP operations, you will use your experience and external perspective to help shape how our workforce solutions should operate globally, challenge existing ways of working where appropriate, and manage the implementation of the resulting standards and solutions across regions. 

Your impact 

In this role, you will lead complex, cross-regional strategic initiatives within the global workforce solutions portfolio. You will combine your understanding of the Recruitment MSP and contingent workforce landscape with strong program management and transformation capabilities. 

You will work closely with CBO portfolio and service owners, subject matter experts, and regional teams to define what "best practices" look like globally and translate this into scalable standards, operating models, and ways of working. 

You will bring external market knowledge and practical MSP experience to challenge existing approaches, identify best practices and opportunities for improvement, and turn these into practical solutions that can be implemented across different markets. 

A key part of your role will be understanding the end-to-end MSP operating model: from demand management and requisition processes through supplier engagement, candidate delivery, VMS processes, performance management, compliance, and reporting. 

You will translate strategic objectives into structured implementation plans and oversee their delivery across regions. You will provide governance, structure, and visibility across multiple initiatives, managing risks, dependencies, and escalations while ensuring delivery in line with agreed-upon outcomes, KPIs, and timelines. 

You will also help ensure that global standards are effectively adopted across different markets—creating consistency where it adds value, while accommodating the local operational, contractual, and regulatory differences inherent in international workforce solutions. 

Within the first 12–18 months, you will have: 

• Helped define and implement a clear, scalable global standard and blueprint for MSP and workforce solutions, with appropriate regional variations 

• Successfully delivered multiple cross-regional strategic workforce solutions and transformation initiatives 

• Improved the scalability, governance, and effectiveness of MSP/workforce-solution operating models and services 

• Increased adoption of standardized processes, frameworks, and best practices across regions 

• Established or improved KPIs, SLAs, governance, and reporting frameworks for key services and initiatives 

• Identified and implemented opportunities to improve supplier performance, service quality, efficiency, and commercial value 

• Build strong alignment between portfolio and service owners, regional teams, technology, suppliers, and other relevant stakeholders 

• Successfully implemented strategic workforce transformation initiatives across multiple regions or business units 

What you will do 

• Manage strategic global MSP and workforce solution initiatives from strategy and design through implementation and adoption 

• Translate workforce and MSP strategy into structured implementation programs 

• Work with CBO portfolio and service owners, subject matter experts, and regional teams to develop and improve MSP operating models, processes, and governance structures 

• Bring external market knowledge and MSP expertise to challenge existing ways of working and identify opportunities for improvement 

• Define and drive global standards while ensuring that solutions can be effectively adapted and adopted in local markets 

• Drive stakeholder alignment across portfolio and service owners, regional teams, technology, suppliers, clients, and other relevant stakeholders 

• Establish and manage KPIs, SLAs, governance, reporting, and performance management frameworks 

• Analyze MSP and workforce performance data to identify opportunities for improvement and support decision-making 

• Partner with regional teams to implement and embed new MSP processes, workforce solutions, and operating models 

• Support the implementation and optimization of VMS and related workforce technology 

• Manage risks, dependencies, resistance, and escalations across international initiatives 

• Support the optimization of supplier ecosystems, service delivery, and workforce partnerships 

• Build strong relationships with senior stakeholders across multiple countries and business functions 

• Identify opportunities to improve service delivery, candidate supply, compliance, efficiency, and commercial value 

• Ensure that new processes, standards, and solutions are effectively adopted and integrated into the organization 

About the Role 

You will work for an international organization undergoing significant transformation and growth. This role lies at the intersection of workforce solutions, Recruitment MSP, strategy, operations, technology, and change. 

Your role is to help define what success looks like globally, translate that into scalable standards and operating models, and manage the implementation as part of a program in collaboration with our regional teams and service owners. 

You will bring a combination of external market expertise, in-depth knowledge of MSP and workforce solutions, and strong program management skills. You will be expected to challenge existing ways of working when appropriate, identify best practices, and help translate them into a practical global approach. 

The role requires someone who can move comfortably between strategy and execution: someone who understands the details of MSP and workforce solutions, but can also take a step back and see how these services should function as part of a scalable international portfolio. 

We are therefore not looking for a generic Program Manager or an operational MSP account lead. We are looking for someone with genuine expertise in MSP and workforce solutions who can use that knowledge to shape and implement complex global transformations.