Support Desk Intern

HeadFirst Group is a leading international HR service provider that helps organizations professionally manage both permanent and flexible work arrangements. This includes matching independent professionals with clients, handling the entire hiring process on their behalf, and advising organizations on their staffing needs. Every day, thousands of professionals work for hundreds of clients across Europe through HeadFirst Group.

Do you enjoy solving puzzles, staying organized when things get busy, and want to get a taste of nearly every aspect of this organization in a single internship? Then this might just be the best internship you can find this year.

As a Support Desk intern, you’ll be the first point of contact for a wide range of people: from colleagues with operational questions to suppliers, independent professionals, and clients who reach out about their project, contract, or invoice. You’ll learn how to bring order to chaos, how to resolve a difficult question with a smile, and how to know when to escalate an issue to a specialist. But we won’t just have you sitting behind your screen—we’ll also give you the opportunity to get a glimpse of the teams further down the chain.

What are you going to do? 

• You will respond to and log questions and requests from suppliers, independent professionals, and clients, both by phone and in writing.

• You will also assist internal colleagues with operational and administrative issues.

• You are responsible for ensuring that reports are properly recorded, forwarded, and followed up on.

• You schedule appointments, assign tasks, and monitor progress.

• You identify bottlenecks and recurring questions, and actively contribute ideas for improvements.

• You'll work with our internal systems and platforms and quickly learn how to use them.

A look at the entire chain: in addition to your work at the Support Desk, during your internship you’ll shadow professionals in recruitment, contract management, success management, and partner management. This way, you’ll see exactly what happens before and after your role, and after just a few months, you’ll understand more about the organization than many people do after years on the job.

Who do we recognize here? 

You’re enrolled in an MBO or HBO program, such as Customer Service, Secretarial Studies or Office Management, Business Administration, Human Resources, Facilities Management, or Business. These are examples, not strict requirements: are you in a different program that you think would be a good fit for this internship? Be sure to tell us why, and we’d be happy to review it with you. Even more important than your field of study is who you are:

• You're curious and want to know how an organization works as a whole, not just your own role within it.

• You're service-oriented and get a real boost from truly helping someone.

• You communicate effortlessly in Dutch and English, both verbally and in writing.

• You keep everything under control, even when you're juggling multiple tasks at once.

• You take the initiative instead of waiting for someone to ask you.

• You must be available at least 4 days a week for at least 5 months.